{"id":46,"date":"2026-09-27T17:51:43","date_gmt":"2026-09-27T17:51:43","guid":{"rendered":"https:\/\/luxury-yacht.eu\/?page_id=46"},"modified":"2026-09-29T07:01:15","modified_gmt":"2026-09-29T07:01:15","slug":"zwroty","status":"publish","type":"page","link":"https:\/\/luxury-yacht.eu\/en\/zwroty\/","title":{"rendered":"Returns &amp; complaints"},"content":{"rendered":"<div class=\"wp-block-group alignfull ly-page-hero is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"ly-ph-inner\"><p class=\"ly-eyebrow\">Obs\u0142uga klienta<\/p><h1 class=\"ly-ph-title\">Returns &amp; complaints<\/h1><p class=\"ly-ph-lead\">Reklamacje, zwroty i odst\u0105pienie od umowy \u2013 krok po kroku.<\/p><\/div><div class=\"ly-waves ly-waves-sm\" aria-hidden=\"true\"><svg viewbox=\"0 24 150 28\" preserveaspectratio=\"none\"><defs><path id=\"ly-wave-doc46\" d=\"M-160 44c30 0 58-18 88-18s58 18 88 18 58-18 88-18 58 18 88 18v44h-352z\"\/><\/defs><g class=\"ly-wave-g\"><use href=\"#ly-wave-doc46\" x=\"48\" y=\"0\" fill=\"rgba(176,141,87,.18)\"\/><use href=\"#ly-wave-doc46\" x=\"48\" y=\"3\" fill=\"rgba(245,242,236,.10)\"\/><use href=\"#ly-wave-doc46\" x=\"48\" y=\"5\" fill=\"rgba(245,242,236,.22)\"\/><use href=\"#ly-wave-doc46\" x=\"48\" y=\"7\" fill=\"#FFFFFF\"\/><\/g><\/svg><\/div><\/div><div class=\"wp-block-group alignfull ly-section ly-legal-wrap is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-group ly-legal is-layout-flow wp-block-group-is-layout-flow\"><nav class=\"ly-toc\" aria-label=\"Spis tre\u015bci\"><details class=\"ly-toc-box\" open><summary>Spis tre\u015bci<\/summary><ol><li><a href=\"#sekcja-1\">Reklamacja towaru<\/a><\/li><li><a href=\"#sekcja-2\">Uszkodzenia w transporcie<\/a><\/li><li><a href=\"#sekcja-3\">Zwrot towaru pe\u0142nowarto\u015bciowego<\/a><\/li><li><a href=\"#sekcja-4\">Jednoosobowe firmy \u2013 prawo odst\u0105pienia<\/a><\/li><li><a href=\"#sekcja-5\">Adres do zwrot\u00f3w<\/a><\/li><\/ol><\/details><div class=\"ly-toc-meta\"><button type=\"button\" class=\"ly-btn ly-btn-line ly-print\" onclick=\"window.print()\">Drukuj \/ zapisz PDF<\/button><\/div><\/nav><div class=\"wp-block-group ly-legal-body is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group ly-legal-intro is-layout-flow wp-block-group-is-layout-flow\"><p class=\"wp-block-paragraph\">Poni\u017cej znajdziesz zasady reklamacji i zwrot\u00f3w w hurtowni Luxury Yacht. Szczeg\u00f3\u0142owe postanowienia zawiera <a href=\"\/en\/regulamin\/\">Regulamin sklepu<\/a>.<\/p><\/div><div class=\"wp-block-group ly-legal-sec is-layout-flow wp-block-group-is-layout-flow\"><h2 class=\"wp-block-heading\" id=\"sekcja-1\">Reklamacja towaru<\/h2><ol class=\"wp-block-list\"><li>Napisz na <a href=\"mailto:biuro@luxury-yacht.com.pl\">biuro@luxury-yacht.com.pl<\/a> i podaj: numer zam\u00f3wienia, nazw\u0119 i indeks produktu, opis problemu oraz \u2013 je\u015bli to mo\u017cliwe \u2013 zdj\u0119cia.<\/li><li>Potwierdzimy przyj\u0119cie zg\u0142oszenia i przeka\u017cemy instrukcj\u0119, czy i gdzie odes\u0142a\u0107 towar.<\/li><li>Odpowiemy na reklamacj\u0119 w ci\u0105gu 14 dni.<\/li><\/ol><p class=\"wp-block-paragraph\">Na produkty obj\u0119te gwarancj\u0105 producenta po\u015bredniczymy w zg\u0142oszeniu reklamacji gwarancyjnej.<\/p><\/div><div class=\"wp-block-group ly-legal-sec is-layout-flow wp-block-group-is-layout-flow\"><h2 class=\"wp-block-heading\" id=\"sekcja-2\">Uszkodzenia w transporcie<\/h2><p class=\"wp-block-paragraph\">Sprawd\u017a przesy\u0142k\u0119 przy kurierze. Je\u015bli opakowanie lub towar s\u0105 uszkodzone, sporz\u0105d\u017a z kurierem protok\u00f3\u0142 szkody i niezw\u0142ocznie nas powiadom \u2013 to przyspieszy rozpatrzenie zg\u0142oszenia.<\/p><\/div><div class=\"wp-block-group ly-legal-sec is-layout-flow wp-block-group-is-layout-flow\"><h2 class=\"wp-block-heading\" id=\"sekcja-3\">Zwrot towaru pe\u0142nowarto\u015bciowego<\/h2><p class=\"wp-block-paragraph\">Jako hurtownia dla firm przyjmujemy zwroty towaru pe\u0142nowarto\u015bciowego <strong>po wcze\u015bniejszym uzgodnieniu<\/strong>. Towar powinien by\u0107 nieu\u017cywany, kompletny i w oryginalnym opakowaniu. Nie przyjmujemy zwrot\u00f3w towar\u00f3w sprowadzanych na indywidualne zam\u00f3wienie ani przygotowanych wed\u0142ug specyfikacji klienta.<\/p><p class=\"wp-block-paragraph\">Dla zam\u00f3wie\u0144 powy\u017cej 10 000 z\u0142 realizowanych na terenie Polski koszt odes\u0142ania zwrotu pokrywamy my. W pozosta\u0142ych przypadkach koszt odes\u0142ania ponosi klient.<\/p><\/div><div class=\"wp-block-group ly-legal-sec is-layout-flow wp-block-group-is-layout-flow\"><h2 class=\"wp-block-heading\" id=\"sekcja-4\">Jednoosobowe firmy \u2013 prawo odst\u0105pienia<\/h2><p class=\"wp-block-paragraph\">Je\u017celi prowadzisz jednoosobow\u0105 dzia\u0142alno\u015b\u0107 gospodarcz\u0105, a zakup nie ma dla Ciebie charakteru zawodowego (nie jest zwi\u0105zany z przedmiotem Twojej dzia\u0142alno\u015bci wpisanym do CEIDG), przys\u0142uguje Ci prawo odst\u0105pienia od umowy w ci\u0105gu <strong>14 dni<\/strong> od otrzymania towaru bez podania przyczyny oraz uprawnienia z tytu\u0142u niezgodno\u015bci towaru z umow\u0105 na zasadach konsumenckich.<\/p><ul class=\"wp-block-list\"><li>Aby odst\u0105pi\u0107 od umowy, wy\u015blij o\u015bwiadczenie na <a href=\"mailto:biuro@luxury-yacht.com.pl\">biuro@luxury-yacht.com.pl<\/a> (mo\u017cesz poda\u0107: numer zam\u00f3wienia, dat\u0119 odbioru, dane firmy i numer konta do zwrotu).<\/li><li>Ode\u015blij towar w ci\u0105gu 14 dni od z\u0142o\u017cenia o\u015bwiadczenia na adres: Luxury Yacht \u2013 magazyn, Aleja 3 Maja 14\/104, 00-381 Warszawa.<\/li><li>Zwr\u00f3cimy p\u0142atno\u015b\u0107, w tym koszt najta\u0144szej oferowanej dostawy, w ci\u0105gu 14 dni od otrzymania o\u015bwiadczenia \u2013 nie wcze\u015bniej jednak ni\u017c po otrzymaniu towaru lub dowodu jego odes\u0142ania.<\/li><li>Bezpo\u015bredni koszt odes\u0142ania towaru ponosisz Ty.<\/li><\/ul><\/div><div class=\"wp-block-group ly-legal-sec is-layout-flow wp-block-group-is-layout-flow\"><h2 class=\"wp-block-heading\" id=\"sekcja-5\">Adres do zwrot\u00f3w<\/h2><p class=\"wp-block-paragraph\"><strong>Luxury Yacht Sp. z o.o. \u2013 magazyn<\/strong><br>Aleja 3 Maja 14\/104, 00-381 Warsaw, Poland<br>Przed wysy\u0142k\u0105 prosimy o kontakt: <a href=\"tel:+48606522277\">+48 606 522 277<\/a><\/p><\/div><div class=\"ly-legal-help\"><div><h3>Masz pytania dotycz\u0105ce tego dokumentu?<\/h3><p>Napisz lub zadzwo\u0144 \u2013 ch\u0119tnie wyja\u015bnimy ka\u017cdy punkt.<\/p><\/div><div class=\"ly-btns\"><a class=\"ly-btn ly-btn-solid\" href=\"mailto:biuro@luxury-yacht.com.pl\">biuro@luxury-yacht.com.pl<\/a><a class=\"ly-btn ly-btn-line\" href=\"tel:+48606522277\">+48 606 522 277<\/a><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Obs\u0142uga klienta Zwroty i reklamacje Reklamacje, zwroty i odst\u0105pienie od umowy \u2013 krok po kroku. Spis tre\u015bci Reklamacja towaru Uszkodzenia [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"disabled","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-46","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/luxury-yacht.eu\/en\/wp-json\/wp\/v2\/pages\/46","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/luxury-yacht.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/luxury-yacht.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/luxury-yacht.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/luxury-yacht.eu\/en\/wp-json\/wp\/v2\/comments?post=46"}],"version-history":[{"count":3,"href":"https:\/\/luxury-yacht.eu\/en\/wp-json\/wp\/v2\/pages\/46\/revisions"}],"predecessor-version":[{"id":359,"href":"https:\/\/luxury-yacht.eu\/en\/wp-json\/wp\/v2\/pages\/46\/revisions\/359"}],"wp:attachment":[{"href":"https:\/\/luxury-yacht.eu\/en\/wp-json\/wp\/v2\/media?parent=46"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}